Privacy Policy & Terms

Our commitment to transparency and professional service standards

Pricing and Estimation Policy

The prices included in our detailed estimates are based on comprehensive market surveys and daily updated online resources. However, we encourage our clients to apply their own pricing when necessary to ensure accuracy for their specific market conditions and supplier relationships.

Important Note: Our estimates serve as a professional baseline, but final pricing decisions should always consider your local market conditions and established supplier relationships.

Scope of Work and Exclusions

All estimated trades will be clearly mentioned in our detailed estimate documentation. Any missing trade or item that is not explicitly included in our scope should be considered as an exclusion from our estimation services.

What We Cover:

  • All trades specified in the project requirements
  • Mechanical, Electrical, Plumbing (MEP) systems
  • Millwork and custom fabrication (depending on client requirements)
  • Structural and architectural elements as specified

We provide comprehensive coverage for all major construction trades including Mechanical, Electrical, Plumbing, and Millwork, depending upon the specific client requirements and project scope.

Technical Standards and Methodology

Our professional takeoff services are based on scaled PDF drawings unless otherwise specifically noted in the project agreement. This ensures consistency and accuracy in our estimation process.

Drawing Requirements:

  • Scaled PDF format preferred for optimal accuracy
  • Complete architectural and engineering drawings
  • Specifications and detail sheets when available
  • Any special requirements clearly noted

Additional Services and Charges

Certain services beyond our standard estimation scope will be charged separately to ensure fair and transparent pricing for all clients.

Separately Charged Services:

  • Filling out bid forms and submission documents
  • Any sort of revision and changes to existing drawings
  • Completion of information forms related to specific projects
  • Rush orders requiring expedited delivery
  • Additional consultation beyond standard scope

Payment Methods and Terms

We maintain professional payment standards to ensure smooth project execution and maintain our high-quality service delivery.

Payment Structure:

  • Payment Method: Credit Card processing for secure transactions
  • Payment Terms: 50% upon project approval and commencement
  • Final Payment: 50% before final submission and delivery
  • Processing: Secure payment processing with industry-standard encryption

Our payment terms are designed to protect both parties while ensuring project continuity and quality delivery.

Our Business Philosophy

We are committed to fostering good and long-term business relationships with our clients. Our competitive rates are positioned at 50% less than market standards, and we take pride in the honor and trust our clients place in our services.

Our Commitment:

  • Long-term partnership approach with all clients
  • Competitive pricing at 50% below market rates
  • Maintaining the highest professional standards
  • Building lasting relationships based on trust and quality

98% Accuracy Guarantee and Refund Policy

We stand behind our work with a comprehensive accuracy guarantee and fair refund policy that protects our clients while maintaining professional standards.

Our Guarantee:

  • 98% Accuracy Rate: We guarantee 98% accuracy in all our takeoff services
  • Quality Assurance: Multiple review processes ensure accuracy
  • Professional Standards: Industry-leading accuracy benchmarks

Refund Policy Conditions:

  • Refunds are available in case of actual errors in our takeoff calculations
  • Errors must be based on the existing drawings provided by the client
  • Client must point out specific, verifiable errors in our calculations
  • Refunds apply only to errors originating from our estimation process

Refund Exclusions:

  • Errors due to missing or incomplete drawings from the client
  • Changes in project scope after estimate completion
  • Market price fluctuations beyond our control
  • Client-side modifications to project requirements

Important: After submitting the estimate, if errors are discovered due to missing drawings or incomplete information provided by the client, the refund policy will not apply. Refunds are exclusively for actual calculation errors based on the complete drawings provided by the client.

Questions About Our Policies?

If you have any questions about our privacy policy, terms of service, or business practices, please don't hesitate to contact us.

Contact Information:

  • Email: info@thevirtualestimation.com
  • Phone: (+1) 234 234 5567
  • Response Time: Less than 1 hour
  • Support: 24/7 Available

Office Locations:

  • USA: Florida, 33767 United States
  • Canada: Toronto, ON M5G 1X8 Canada
  • UK: London (Affiliated Office)